Returns

Returns Policy for Edible Play Co

At Edible Play Co, we prioritise the happiness of you and your family. If you are not completely satisfied with your purchase, please review our returns policy below.

1. Eligibility for Returns

• We accept returns within 30 days of the purchase date.
• Products must be unopened, unused, and in their original packaging.
• Due to health and safety regulations, we cannot accept returns on opened or used food products.

2. How to Return an Item

To initiate a return:

• Please contact our customer service team at contact@edibleplay.com to obtain a return authorisation.
• Pack the item securely in its original packaging, along with a copy of your receipt or order confirmation.

3. Return Shipping

• Customers are responsible for return shipping costs unless the return is due to our error (e.g. incorrect item sent).
• We recommend using a tracked shipping service for your return, as we cannot guarantee that we will receive your returned item.

4. Refunds

• Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed back to your original payment method within 5-7 business days.

5. Exchanges

• We currently do not offer direct exchanges. If you would like a different product, please return your original item and place a new order.

6. Damaged or Faulty Items

• If you receive a damaged or faulty product, please contact us within 7 days of receiving your order for a replacement or refund.

7. Contact Us

For any questions or concerns regarding your order, please reach out to us:

• Email: contact@edibleplayco.com.

Thank you for choosing Edible Play Co.